I’m currently living inside Gmail for all email as a problem with my ISP settings is giving Outlook some headaches and it can’t send/receive email for the moment.
I clicked Send on an email to a client this morning, and up cropped the above message. Yes, I had indeed talked about attaching a file and not actually attached it. Hardly the first time for me 🙂 But that’s the first time an email client has stepped in to help. The feature may have been around for years for all I know, I normally send attachments via Outlook.
Today, by simply having a trigger that checks the content of an an email and if it includes the words ‘find attached’ then the email should also have a file attached, Gmail saved my butt from another ‘Yikes, did I forget to attach the file…?’ moment.
Usability isn’t just about going ‘oo’ and ‘ah’ over a more intuitive interface with touches and swipes or a beautiful design that makes you stop and stare. It’s about technology being a help rather than a hindrance, often in ways you don’t (need to) know about until the right time or situation occurs.