CMS Watch has posted a summary of Enterprise Search Trends for 2008. Given it’s already a summary, I can’t really do any more summarising here 🙂
The benefits of a good search solution are obvious – helps you find what you are looking for (and even shows you stuff you didn’t know you needed to look for until it found you). The challenge for organisations is that ever-improving search solutions – particularly on the Internet – make it easier for customers and competitors to find out information about you that you may not realise exists. Handling the fall-out from search needs to be an integral part of an information strategy. Customer complaints are getting organised (link courtesy of Cognitive Edge)
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