I’m currently reading ‘The Labyrinths of Information: Challenging the Wisdom of Systems‘ by Claudio Ciborra. I haven’t gotten very far through the book yet, it is written in an academic tone which always slows me down. But early on, I stumbled across a very interesting point of view.
IT architecture is popular topic right now. You can get enterprise architects, software architects, infrastructure architects, information architects… the list goes on. One of the focus areas for architecture is the adoption of standards and consist methods for the design, development and deployment of IT systems. All sounds very sensible and measurable.
But Claudio makes a simple observation that suggests such architecture doesn’t matter, in that it does not help an organisation to become successful. Instead, architecture is a simple necessity of doing business digitally. This argument concurs with Nicholas Carr’s controversial article (and subsequent book) ‘IT doesn’t matter‘
A sample from the book: (note – SIS refers to strategic information systems)
“…market analysis of and the identification of SIS applications are research and consultancy services that can be purchased. They are carried out according to common frameworks, use standard data sources, and, if performed professionally, will reach similar results and recommend similar applications to similar firms.”
So what do you need to do to become an innovative company? Claudio suggests:
“…To avoid easy imitation, the quest for a strategic application must be based on such intangible, and even opaque, areas as organisational culture. The investigation and enactment of unique sources of practice, know-how, and culture at firm and industry level can be a source of sustained advantage…
See, I have been telling those techie-oriented IT folk for years, collaboration and knowledge sharing are far more important than your boring transaction-based systems 🙂
…Developing an SIS is much closer to prototyping and the deployment of end-user’s ingenuity than has so far been appreciated: most strategic applications have merged out of plain hacking. The capacity to integrate unique ideas and practical design solutions at the end-user level turns out to be more important than the adoption of structured approaches to systems development…”
Sounds like an argument in favour of mash-ups and wikis to me. See also: Let’s make SharePoint dirty